Our Satisfaction & Refund Promise

Your satisfaction is our priority. We proudly offer a 7-day satisfaction guarantee on all new subscriptions to ensure your peace of mind:

• <strong>Full Refund Eligibility:</strong> You are eligible for a complete refund within the first 7 days of your initial purchase, no questions asked.
• <strong>Hassle-Free Process:</strong> We've designed our policy to be straightforward and customer-friendly for all new members with minimal paperwork.
• <strong>Secure Reimbursement:</strong> Refunds are promptly processed back to your original method of payment through secure, encrypted channels.
• <strong>Efficient Processing:</strong> Our team is committed to processing all eligible refunds within 5-7 business days with full transparency.

To ensure fairness, refunds are granted under the following specific conditions:

• <strong>Technical Incompatibility:</strong> If the service is not functional on your device, even after extensive troubleshooting with our VIP support team.
• <strong>Significant Service Failure:</strong> In the rare event of major, prolonged service outages that prevent you from enjoying your content for more than 24 hours.
• <strong>Billing Discrepancies:</strong> For any confirmed billing errors or unauthorized transactions on your account that we cannot immediately rectify.
• <strong>Feature Misalignment:</strong> If the service delivered is fundamentally different from the features advertised on our platform at the time of purchase.
• <strong>Unresolved Technical Issues:</strong> In cases where our expert support team is unable to resolve a persistent technical fault within 48 hours of initial contact.

How to Apply for a Refund

To initiate a refund request, please follow our streamlined process:

• <strong>Contact VIP Support:</strong> Reach out to our dedicated support team via email at contact@iptvlux.net with your order details.
• <strong>Provide Details:</strong> Include your account information and a clear explanation of the specific reason for your refund request.
• <strong>Allow for Troubleshooting:</strong> Give our technical experts an opportunity to resolve any issues you may be facing within 48 hours.
• <strong>Receive Confirmation:</strong> If the issue cannot be resolved, we will promptly process your refund request and notify you with tracking details.

Our Refund Processing Timeline

We are committed to processing refunds efficiently and transparently:

• **Initial Review:** Your request will be assessed by our team within 1-2 business days.
• **Refund Approval:** You will receive a confirmation of your approved refund within 1 business day.
• **Payment Processing:** The refund will be issued to your original payment method within 3-5 business days.
• **Total Timeframe:** You can expect the entire process to be completed within a maximum of 7 business days.

To maintain a fair system for all members, refunds will not be issued in the following situations:

• <strong>Terms of Service Violations:</strong> Any breach of our established Terms of Service will void refund eligibility completely.
• <strong>Policy Abuse:</strong> A pattern of repeated refund requests or other actions deemed an abuse of our policy.
• <strong>Expired Guarantee:</strong> Refund requests submitted after the 7-day satisfaction guarantee period has ended.
• <strong>Significant Usage:</strong> If the service has been used extensively (over 100 hours) before the refund request is made.
• <strong>Partial Terms:</strong> We do not offer pro-rated refunds for any remaining portion of a subscription term under normal circumstances.

You have complete control over your subscription and can cancel at any time without penalty:

• <strong>Self-Service Cancellation:</strong> Easily cancel your subscription directly from your account settings with just a few clicks.
• <strong>Assisted Cancellation:</strong> Our VIP support team is also available to assist you with the cancellation process if needed.
• <strong>Continued Access:</strong> Your service will remain active until the conclusion of your current paid term without interruption.
• <strong>No Pro-rated Refunds:</strong> Please note that cancellation does not trigger a refund for any unused portion of your term (unless eligible under the 7-day guarantee).
• <strong>Easy Reactivation:</strong> You are welcome to reactivate your premium subscription at any time with your previous preferences intact.

Credit/Debit Cards

Refunds for credit/debit card payments:

• Are sent to the original card used for the transaction
• Can take 5-7 working days to show up
• Please contact your bank if the refund is delayed past this period

Digital Wallets

Refunds to digital wallets (like PayPal):

• Are sent to the original wallet account
• Typically appear within 1-3 working days
• Please check your wallet's transaction records

For refund applications or questions regarding our refund policy:

• Email: contact@iptvlux.net
• WhatsApp: 447465730759
• Live Chat: Accessible on our site
• Response time: Usually within 24 hours