Our Commitment to Your Privacy

Information You Entrust to Us

To create and maintain your luxury streaming account, we collect information you provide directly to LUX IPTV. This happens when you subscribe, customize your profile, or contact our VIP support. This data includes:

• <strong>Contact & Identity:</strong> Your name, email address, and phone number for account management and communication.
• <strong>Billing Information:</strong> Your payment details, which are processed and vaulted securely by our trusted payment partners using industry-standard encryption.
• <strong>Account Preferences:</strong> Your personalized settings and viewing preferences within the LUX IPTV ecosystem to enhance your experience.
• <strong>Support History:</strong> A record of your interactions with our VIP support team to ensure a seamless service experience and continuous improvement.

Data from Your Service Interaction

To ensure optimal performance and continuously enhance your experience, we automatically collect technical and usage data as you interact with the LUX IPTV service:

• <strong>Device & Connection Details:</strong> Your IP address, device type, operating system, and other identifiers to optimize streaming quality and ensure compatibility.
• <strong>Engagement Metrics:</strong> Anonymized data on content interaction, such as channels viewed and duration, to help us improve our content library and recommendations.
• <strong>Performance Analytics:</strong> Technical logs, including connection stability and error reports, to proactively maintain our 99.99% uptime guarantee.
• <strong>Website Usage:</strong> Information on how you navigate our website, which helps us refine the user interface and experience for all users.

The information we collect is used exclusively to power your premium LUX IPTV experience. Our primary purposes are to:

• <strong>Deliver & Maintain Your Service:</strong> Ensuring seamless access to our 4K streaming content and upholding our performance standards with 99.99% uptime.
• <strong>Manage Your Subscription:</strong> Securely processing payments and managing the particulars of your LUX IPTV membership with complete transparency.
• <strong>Provide VIP Support:</strong> Offering timely and effective customer service and technical assistance through our dedicated support team.
• <strong>Enhance Service Quality:</strong> Analyzing usage patterns to improve our platform, content offerings, and overall member satisfaction continuously.
• <strong>Communicate Important Updates:</strong> Sending essential service announcements, security notices, and account-related information when necessary.
• <strong>Ensure Security & Compliance:</strong> Protecting our platform from fraud and fulfilling our legal and regulatory obligations to maintain trust.

Our data processing is grounded in established legal principles to ensure lawfulness and transparency:

• <strong>Performance of Contract:</strong> Much of our data processing is essential to deliver the LUX IPTV service you subscribed to and maintain our service quality.
• <strong>Legitimate Interests:</strong> We process some data to improve, protect, and grow our service, balanced always with your rights and interests as our priority.
• <strong>Explicit Consent:</strong> For activities like marketing communications or non-essential cookies, we will always ask for your clear and unambiguous consent.
• <strong>Legal Obligation:</strong> We may be required to process data to comply with applicable laws, regulations, or legal proceedings as mandated by authorities.

Your privacy is paramount. We do not sell, lease, or trade your personal data. Your information is shared only with trusted partners under strict confidentiality agreements for essential operational purposes:

• <strong>Payment Processors:</strong> To securely handle your LUX IPTV subscription payments through encrypted, PCI-compliant systems.
• <strong>Infrastructure Partners:</strong> With core technology providers who help us operate and maintain the LUX IPTV platform under strict confidentiality agreements.
• <strong>Legal & Regulatory Bodies:</strong> When required by law, to protect our legal rights, or to comply with a valid legal process as mandated by authorities.
• <strong>With Your Explicit Consent:</strong> For any other purpose, we will only share your data after receiving your clear and specific permission in writing.

We employ a multi-layered security strategy, incorporating state-of-the-art technical and organizational measures to protect your data:

• <strong>Advanced Encryption:</strong> Your data is protected with robust TLS 1.3 encryption during transit and AES-256 encryption at rest for maximum security.
• <strong>Strict Access Control:</strong> We enforce role-based access controls, comprehensive logging, and the principle of least privilege to limit data access to authorized personnel only.
• <strong>Continuous Monitoring & Auditing:</strong> Our systems undergo regular security reviews, vulnerability scanning, and third-party audits to ensure resilience against threats.
• <strong>Partner Vetting:</strong> All third-party vendors are subject to rigorous due diligence and are bound by comprehensive data processing agreements with regular compliance checks.

As a LUX IPTV member, you have full control over your personal information. In line with global data protection laws, you have the right to:

• <strong>Access & Portability:</strong> Request a copy of your personal data in a clear, machine-readable format within 30 days of your request.
• <strong>Rectification:</strong> Correct any inaccurate or incomplete information in your account through your dashboard or by contacting support.
• <strong>Erasure:</strong> Request the permanent deletion of your personal data, also known as the 'right to be forgotten', subject to legal retention requirements.
• <strong>Restrict or Object:</strong> Limit or object to how we process your information in certain circumstances while maintaining essential service functionality.
• <strong>Withdraw Consent:</strong> Revoke your consent for any data processing that is based on it, at any time, without penalty or service interruption.

We retain your personal data only for as long as is strictly necessary to fulfill the purposes outlined in this policy, or as required by law:

• <strong>Account Information:</strong> Retained for the duration of your active subscription to provide you with our service, plus 30 days after cancellation for reactivation purposes.
• <strong>Financial Records:</strong> Kept for up to 7 years to comply with tax and financial regulations as required by law in our jurisdiction.
• <strong>Technical Logs:</strong> Anonymized diagnostic and security logs are retained for up to 90 days to ensure platform stability and troubleshoot issues.
• <strong>Marketing Preferences:</strong> Stored until you choose to withdraw your consent or opt-out of communications, with immediate effect upon request.

As a global service, your data may be processed in jurisdictions outside your home country. We ensure its protection through legally recognized mechanisms:

• <strong>Standard Contractual Clauses (SCCs):</strong> We use EU-approved SCCs and equivalent agreements to ensure data protection across borders with the same level of protection.
• <strong>Adequacy Decisions:</strong> We may transfer data to countries deemed to have adequate data protection laws by relevant authorities such as the European Commission.
• <strong>Binding Corporate Rules:</strong> For transfers within our corporate group, we may rely on approved binding rules that ensure consistent data protection standards.
• <strong>Your Explicit Consent:</strong> In specific situations, we may ask for your clear consent before transferring data internationally, with full transparency about the destination and purpose.

For any questions regarding this privacy policy, or to exercise your data protection rights, please contact our dedicated privacy team:

• <strong>Email:</strong> Reach our privacy specialists directly at contact@iptvlux.net for immediate assistance.
• <strong>Mailing Address:</strong> 123 Streaming Avenue, Global City, 00000 for formal written correspondence.
• <strong>Data Protection Officer:</strong> You can contact our DPO at privacy@luxiptv.com for specialized data protection matters.
• <strong>Guaranteed Response:</strong> We are committed to responding to all privacy-related inquiries within 30 days, with most responses provided within 72 hours.